This page will help you through the process of connecting with us in continuing your treatment. Research shows that people who use telehealth mental health services have similar or sometimes better outcomes than those who receive traditional face-to-face services and often appreciate the convenience. There is typically an adjustment, and we want to guide you through that adjustment with specific guidance and direction. If you choose to do Telehealth, you may also have sessions in office.
The following rules apply for Telehealth appointments:
We require every client who is able to do so, to sign up for telehealth as we have seen first hand the benefits of being able to conduct sessions through telehealth.
You must be in the state of Ohio for a telehealth session to take place
You can’t be driving or riding in a vehicle for telehealth sessions. You must be in a stationary place for telehealth sessions to occur.
Telehealth works best when both audio and visual connections are in place. In some instances, counselors may be able to provide audio only sessions.
Once you inform us you wish to proceed with Telehealth, you will receive an invitation in your email from a website called Clocktree. Clocktree is a HIPAA-approved video communication platform that you can link to, and through that, we can provide secure encrypted video communication between you and your therapist. If you’re curious you can surf through their website, www.clocktree.com, check their FAQ, and watch the instructional videos to help you get more comfortable. You can access videoconferencing through your smartphone, tablet, laptop, or a desktop with a webcam. The Clocktree button below can provide more information.
If you are not able to access videoconferencing through any of those devices, please call us and we can arrange other alternatives.
For session payments, if you have previously established a credit or debit card on file with us, we will just charge you regular co-pay to that card as previously agreed. If you do not have a credit or debit card on file with us, we will contact you prior to your appointment to arrange payment through a credit card or debit card.